Support
Questions about an order, a product, or a policy? Here's how to get help.
The team and community are active there daily.
contact@glsswrks.gg. Include your order number so we can help faster.
Frequently asked questions
In-stock items are processed and shipped within 7 days unless stated otherwise on the product page. Pre-orders ship on the date listed on the product page.
Import duties are the buyer's responsibility unless otherwise noted on the product page. Orders shipped outside the USA or EU may incur additional import duties or taxes depending on the destination.
Every product is covered for manufacturing defects, and items that arrive damaged or defective are replaced free of charge. Contact us with your order number and photos of the issue.
Return windows vary by product and region. Several products are final sale outside the EU, while EU customers have a return window on select products. The exact policy for each product is listed on its product page.
Selected products are carried by official retailers. The current retailer list is available on our Discord and on each product page when retailers are available.
The Titan driver is available at titan.tekkus.ai. The Lucid desktop app is available on the Lucid download page.